Shift Lead

Job Description

As manager, you'll be responsible for overseeing daily operations of the restaurant. You should prioritize outstanding guest service and will be responsible for sourcing, hiring and developing team members. You'll be expected to provide a safe work environment and ensure all standards and procedures are followed.

Responsibilities

Provide direction and feedback to workers during shifts

Schedule employee shifts and assign duties

Manage time-off requests and handle last-minute absences

Train and coach new employees

Inspect equipment and communicate the need for repairs or replacements to management

Check cash drawers and prepare bank deposits

Ensure health and safety standards are followed

Address customer and employee complaints

Resolve conflicts between workers

Foster and maintain a positive work environment

Skills

Proven experience as a Shift Leader or relevant managerial role

Knowledge of the industry and relevant health and safety regulations

Commitment to excellent service

Working well within a team

Leadership skills and ability to make decisions fast

Strong problem-solving aptitude

Ability to stand for long periods

High school diploma is preferred