Host Ruth's Chris - Chattanooga 2321 Lifestyle Way, Chattanooga, TN 37421
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View distance
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Any schedule considered
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Full-time, Part-time
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Any experience welcomed
Job Description
- Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
- Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager-on-Duty.
- Completes table/station chart with these assignments.
- Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.
- Assists the Manager-on-Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.
- Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.
- Immediately recognizes and greets arriving Guests, obtains Guests’ names, provides names to servers and directs guests to the appropriate waiting areas.
- Escorts Guests to their assigned table, to all Guests.
- Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
- Accurately quotes waiting times to guests and correctly maintains the “wait” list.
- Informs Manager-on-Duty when waiting times are running over times quoted to our guests.
- Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.
- Monitors and enforces social distancing requirements in waiting areas as dictated by state and local social distancing regulations.
- Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.
- Acknowledges all departing guests and invites them to return.
- Answers phone to take orders from Take Out and Delivery orders.
- Takes, records and rings all food and beverage items ordered by Take Out Guests.
- Receives Take Out orders from Food Runner or kitchen staff, checks for accuracy, and addresses any inaccuracies.
- Correctly presents the Take Out Guest check and coordinates payment for all food and beverages sold with Bartender.
- Addresses any Take Out Guest complaints.
- Completes all closing duties in a timely manner.
- Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
- Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.
- Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet – Hostess/ Host.
- Additional duties as assigned.
Responsibilities
- Greet all guests with a smile upon arrival
- Seat guests and accommodate special requests
- Manage the wait list: record guest names and number in party, and provide estimated waiting time
- Answer phones and manage the restaurant reservation system
- Inspect tables for proper presentation and completeness
About this location
About Ruth's Chris - Chattanooga
At Ruth’s Chris, pride and integrity are the standard, and going the extra mile isn’t a chore, it’s second nature. For our team that means continuously delivering heartfelt hospitality on a 500 degree sizzling plate as we transform guests into Raving Fans. If you work with a passion and are eager to uphold the highest standards of quality, value and hospitality then you have come to the right place.
