Server Café Hollander - Tosa 7677 West State Street, Wauwatosa, WI 53213

Job Description

Join one of the region's leading restaurant groups as the Lowlands Group opens our newest Café Hollander in Madison at Hilldale. The Lowlands Grand Cafés pay homage to the grand cafés of Lowland Europe (Belgium, Holland, Northern France) - a place to have breakfast before your day starts, lunch with co-workers, a great espresso midday, dinner with a spouse, or a bier with friends.

Our grand cafés feel like a second home and we pride ourselves on creating an atmosphere that makes people feel comfortable and engaged. We do this by crafting from-scratch food, providing great service, and offering world-class biers -- all in an amazing environment. We believe that ""good enough"" isn't and we are constantly striving and reimagining ways to meet the needs and desires of our community. We'd love for you to be part of it.

CURRENT OPPORTUNITIES:

-Hosts, Servers and Service Assistants

-Bartenders

-Prep Cooks, Line Cooks and Dishwashers

-Supervisors

Applicants should be qualified, talented, high energy team players. While experience is preferred, it's not mandatory. We have flexible positions and can accommodate everyone from college students looking for great part-time pay to someone looking to further their career at a fast-growing, unique restaurant group.

This is a great opportunity to be in on the ground floor of our Madison expansion. As a member of the Lowlands Group, you'll experience our industry-leading training program and become part of something special

Responsibilities

• SERVER
• BROOKFIELD, WI
• APPLYSHARE
• Your role as a Server at a Lowlands Group Restaurant is extremely important to our success. Guests come to our Cafe’s for various reasons– business lunches, the afternoon cocktails and drinks, dinner with family or friends, a quick dessert, special events, family milestones, or an amazing brunch. Timing and tailoring your service style is critical to successfully providing our guests with optimal service. Our goal is to provide the type of unique and genuine care that our guests tell stories about as they become raving fans.
• When guests are seated at our tables, it’s the first impression and our staff’s overall quality of service that are remembered. Approach our guests in a friendly warm demeanor, always making eye contact, and always be ready to engage with them genuine care and attention to detail.
• We expect our team to take pride in what we do, making our guests’ experiences in our Cafés as warm and inviting as if they were in our own homes. That is the Lowlands dining experience, and your knowledge and pride of our food, drinks and operations enable us to bring that experience to life for our guests. With clear direction and communication from the management team and your trainers you will be trained to company expectations. With this knowledge and skillset you will be an effective team player and provide our guests with a high level of quality service.
• Essential Functions:
• Report to work as scheduled, on time, well-groomed and dressed in proper uniform.
• Greet, serve guests in a prompt, friendly, professional way.
• Have Bier and Menu knowledge
• Be familiar with specials and soups of the day prior to starting the shift.
• Take food and drink orders promptly and accurately.
• Check back with customers to ensure satisfaction with food and service, refill drinks, and take any additional orders.
• Handle customer complaints in a calm, courteous manner. Inform supervisor of any customer complaints or suggestions.
• Restock service areas.
• Keep service areas clean and complete all assigned cleaning tasks.
• Qualifications:
• Team Player
• Team Communication
• Performs assigned tasks
• Continuous development of food & beverage product knowledge
• Customer Service Skills
• Ability to maintain Professionalism at all times
• Ability to communicate clearly
• Ability to work well with others
• Ability to multi-task
• General Physical Demands for the Position:
• Servers will regularly stand for long periods of time, bend, stoop, turn, lift, talk, walk, walk on uneven ground, carry and lift up to fifty (50) pounds. Team lift is required for anything over twenty-five (25) pounds or any awkward lifting.