Team Member Kroger 1950 North Goliad Street, Rockwall, TX 75087
- View distance
- Any schedule considered
- Full-time, Part-time
- Any experience welcomed
Job Description
Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions
Meet/exceed productivity standards
Assist in training new e-Commerce team members
Learn and adapt to new and improved processes
Perform required opening and closing procedures
Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
Maintain organization and cleanliness of staging areas and equipment
Communicate any substitutions or exceptions to customers order at time of pick-up
Scan and bag orders on the go while following all bagging standards
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
Process the orders through the point of sale (POS) system
Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers' cars
Communicate with customers via a portable phone and respond to calls in a professional and timely manner
Ensure quality and freshness of all items chosen
Read and follow directions given in the note section
Initiate and complete selection process for customers on-line orders
Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones
Adhere to local, state, and federal laws, food safety procedures, and company guidelines
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
Minimum Position Qualifications
Ability to work without supervision
Ability to read shelf tags
Excellent oral/written communication skills
Basic math skills (i.e., counting, addition, and subtraction)
Desired Previous Experience/Education
Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier