FOH Receptionist IHOP 908 North Burleson Boulevard, Burleson, TX 76028

Job Description

As the Front of House Receptionist, you are the first impression of the restaurant and set the tone for guests’ experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. Your attention to detail and community are critically important, but your positive attitude will allow you to shine.

Responsibilities

• Responsibilities:
• Greets each guest and facilitates the guest experience by welcoming them in a friendly and professional manner
• Escort the guests to their table
• Communicate guest concerns to the manager, as appropriate
• Manages competing demands with patience and grace
• Ensuring the guests are acknowledged when leaving the establishment
• Answering telephone within two rings and using proper telephone etiquette
• Accept and organize reservation, and prioritize reservations to accommodate guests
• Manage the wait list
• Prepare seating assignments prior to service
• Helping fellow team members when appropriate
• Uphold the company’s Guiding Principles
• Organizes, stocks, and cleans the front lobby
• Complete any beginning or closing shift duties