General Manager Lillie's Victorian Establishment- Times Square 249 W 49th Street, New York, NY 10019
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View distance
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Any schedule considered
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Full-time, Part-time
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Any experience welcomed
Job Description
As general manager, you'll be involved in all aspects of the business and restaurant operations. Customer satisfaction should be your driving motivation, but you should also be able to utilize P&L statements and other technologies to manage and exceed profit goals. You'll be responsible for sourcing, hiring, coaching and motivating employees while providing a safe and welcoming work environment.
Responsibilities
- Oversee daily FOH and BOH operations and ensure safety and sanitation standards are followed
- Respond efficiently and accurately to customer complaints
- Manage financial reports and maintain a profitable business through the use of P&L statements
- Source, hire and continually develop team members with training and coaching
- Understand and enforce current HR laws and best practices
- Grow sales using different tactics and strategies
- Manage and promote the brand
- Schedule routine or emergency maintenance
About this location
About Lillie's Victorian Establishment- Times Square
Lillie's is an Irish Victorian Restaurant and Bar that provides a beautiful environment for guests to enjoy a fresh and interesting menu of small plates to share as well as some entrees, in a fun and welcoming environment. We are very customer focused and like our staff members to interact with our guests as much as possible. The concept is founded on an elevated and more elegant version of the pub culture of Ireland which is best described with the Gaelic word "Craic" meaning "fun" or "lively conversations and good times with the best of company." The person we are looking for is one who has general knowledge of food and bar and enthusiastic to learn more given the training provided. They will be responsible for making our guests comfortable, making sure their service and experience is excellent, and adding that extra touch that makes them feel like they are a part of our "family" and want to return
