Greeter Dave & Buster's Lubbock 2620 W Loop 289 Acc Rd, Lubbock, TX 79407

Job Description

Dave & Buster's Lubbock is looking for full time or part time Greeters to join our team in Lubbock, TX. As a greeter, you'll be the conductor of the orchestra that is service.

Greeters are the first impression at Dave & Buster's Lubbock and set the tone for guests' experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. Your attention to detail and communication are critically important. You are also the last note of the experience, and will wish guests farewell and invite them to come back.

Requirements:

-Ability to use office equipment, input information into computer/tablet accurately and in a timely manner

-Excellent customer service skills

-Have interpersonal skill to deal effectively with all business contacts

-Professional appearance and demeanor

-Work varied shifts, including weekends and holidays

-High school diploma or equivalent preferred but not necessary

-Able to effectively communicate in English

A successful candidate will be:

-Dependable, showing up on time and ready to work when scheduled and available on short notice in emergencies

-People-oriented, enjoys interacting with people and being part of a team

-Adaptable/flexible, able to adjust on the fly when needed

Responsibilities

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
• Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
• Reviews the cleanliness and organization of the Front Desk and Host station.
• Ensures all menus are stocked and properly cleaned and maintained.
• Checks for restocking of necessary supplies.
• Brings all areas up to standard.
• Discusses problem areas with Manager
• Conducts merchandise inventory during and after shift, if applicable.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Assists other Team Members as needed or as business dictates
• Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
• Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
• Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
• Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
• Delivers silverware as Guests are seated.
• Makes timely and accurate calculations of bill transactions.
• Greets and assists Guests efficiently and with a smile while processing transactions.
• Is responsible for the reconciliation of any monies from their banks.
• Completes "To Go" order transactions for Guests and ensures accuracy.
• Sells merchandise from the Front Desk, if applicable.