Group Services Supervisor Strike+Reel - Garland 5902 North President George Bush Highway, Garland, TX 75044

Job Description

Physical Requirements:

- Standing for long periods of time with frequent bending and turning

- Must be able to lift 40 lbs

- Must be able to communicate with guests appropriately

Special Requirements:

- Must be at least 18 years old

- Must be able to read, write, and speak English

- Must possess a valid Food Handler’s Certificate or other similar license per local code

- Must possess a valid TABC or other legal license to sell/serve alcohol per local code

- Obtain training certification per company policy

Standard Company Expectations:

- Goes beyond the normal expectations without compromising the company mission, vision and values.

- Demonstrates the ability to be courteous and accountable in all situations.

- Responding to guests’ special requests in a courteous and accountable fashion.

- Monitors the consistency of the product provided to all guests.

- Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.

- Cooperates with all team members when assigned additional tasks and listens to others with compassion.

- Seeks knowledge from multiple sources and learns from past experiences for future development and growth.

- Maintains appearance and/or uniform standards.

Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.

Responsibilities

• Responsible for helping ensure all events operate flawlessly in accordance to operational standards and BEO contract
• Attends weekly BEO meetings to ensure alignment on all contracted services and products in preparation for all booked events for the week
• Responsible for coordinating the setup and breakdown of all group services events
• Ensures event host is greeted in a timely manner upon arrival, per contract specifications
• Maintains appropriate levels of food for duration of group event, collaborating with the culinary team on the group's ongoing needs
• Manages the cleanliness and presentation of the event space through active and effective management of the group services team
• Approves schedules for the group services team as drawn up by the group services supervisor
• Maintains a presence during all group events further ensuring any and all concerns and/or problems that might arise during an event are handled professionally and timely
• Follows the direction of the General Manager and F&B department head
• Responsible for the training and evaluation of all group services team members