Guest Services The LINE Austin 111 E Cesar Chavez St, Austin, TX 78701

Job Description

Answer every call in timely, courteous, and gracious manner, always maintaining a professional demeanor

Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality

Handle guest inquiries in a prompt and courteous manner, whether personally or by directing the guest to the appropriate department

Ability to give directions to all guests and patrons to the hotel and/or surrounding area destinations

Possess knowledge of all hotel services, facilities, outlet operating hours and amenities

Proficient in all hotel systems including Property Management System, Guest Request, and Reservation systems

Knowledgeable in both areas of the Front Desk and Reservations in the Property Management System

Be able to assist guest with billing inquiries, availability, and service recoveries

Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

Participate in scheduled departmental meetings and all other relevant meetings as requested

Responsibilities

• High School diploma or general education degree (GED)
• One (1) year related experience preferred
• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Computer Proficiency: Microsoft Office, Opera PMS
• Positive Attitude
• Eye for Detail
• Problem solving abilities