Host plank - Oakland 98 Broadway, Oakland, CA 94607

Job Description

A Restaurant Host will deliver “Best for the Guest” service throughout the venue to Guests and Team Members, alike. Although their interaction with a Guest may be brief, the goal remains to treat your Guests with respect, and being attuned to their needs.

SELF:

-Remember to always take pride in your personal appearance by:

-Ensure clean and proper uniform.

-Care in your personal grooming.

-Follow all Hygiene requirements in the employee handbook.

-Ask for help when needed.

-Make sure you are taking breaks if appropriate during your shift.

GUESTS:

-Greet Guests promptly. Provide information and answer questions, and thanks the Guests for visiting as they depart.

-Select the table that is best for the Guest and promotes the venue action.

-Have a thorough knowledge of the food, beverage, and bar menus and make suggestions for drink and food, using suggestive selling techniques.

-Work the dining room and continuously interact with the Guests.

-Quote accurate wait for the dining room. Keeps the manager informed as to the current wait time through radio communication.

-Promote the entertainment options of the venue.

-Has the ability to handle Guest dissatisfaction using empowerment and answer Guest questions.

TEAM MEMBERS:

-Follow guidelines of this manual even during very busy, stressful conditions

-Perform opening, mid-day and closing preparations and cleaning/maintenance duties according to requirements of your shift.

-Is responsible for general cleanliness of the food service area including, but not limited to, using a pan and broom to clean debris, cleaning drinks and/or food spills, bussing tables, and cleaning front door windows.

-Assist other Team Members as needed.

-Report safety issues to management immediately

-Uses proper radio procedures in communication.

Responsibilities

• ADDITIONAL DUTIES:
• Wipe down menus thoroughly and constantly during the shift.
• Keeps the Kitchen informed of large parties and wait times.
• Polish silverware throughout the shift and roll silverware as needed.
• Pick up trash and debris, including cigarette butts from front entrance and parking lot.
• Ensure equipment is in complete working order and if there is anything amiss, report it immediately to management.
• *All other duties as assigned by management