Hostess (Host) Dave & Buster's - Pineville 11049 Carolina Place Pkwy LS-05, Pineville, NC 28134, United States, Pineville, NC 28134

Job Description

As the Host/Hostess, you are the first impression at Dave & Buster's - Pineville and set the tone for guests' experiences. You will answer phones, take reservations, and be responsible for seating guests according to server availability. Your attention to detail and community are critically important, but your positive attitude will allow you to shine. This position is full time or part time.

Host/Hostess Responsibilities:

-Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner

-Escort the guests to their table

-Communicate guest concerns to the manager, as appropriate

-Manages competing demands with patience and grace

-Ensures the guests are acknowledged when leaving the establishment

-Answers the telephone within two rings and using proper telephone etiquette

-Accepts and organizes reservations, and prioritizes reservations to accommodate guests

-Manages the wait list

-Prepares seating assignments prior to service

-Helps fellow team members when appropriate

-Upholds the company's processes and procedures

-Organizes, stocks, and cleans the front area

-Completes any beginning or closing shift duties

We look forward to receiving you application for our full time or part time Host/Hostess position at Dave & Buster's - Pineville in Pineville, NC. Apply now!

Responsibilities

• Delivers an unparalleled Guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.
• Creates a warm, fun atmosphere for Guests and Team Members.
• Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests. Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
• Follows portion guidelines to ensure cost control, while maximizing the Guest experience.
• Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining nonalcoholic drink levels, removing clutter, pre‚Äêbussing as necessary and responding to Guest needs in a timely manner.
• Works quickly and efficiently adhering to "Full hands in, Full hands out" philosophy.
• Delivers food to tables and ensures the Guests have everything they need.
• Adheres to all company safety and sanitation policies and procedures.
• Responsible for stocking bars with all garnishes, glassware, straws, and napkins.
• Maintains all bottle and keg beer pars during and after shift. Maintains requisition sheets.
• Ensures bar areas remain clean.
• Empties trash and spot sweeps whenever floor needs it, or when a Manager requests.
• Restocks and prepares supplies for shift change and or close.
• Performs opening/closing responsibilities, including party breakdown/duties.
• Assists in cleanliness and organization of all bar storage areas.
• Assists in party setup of bars.
• Assists in bar inventories as requested by management.
• Participates in all incentives and contests, driving sales and promoting the brand.
• Assists other Team Members as needed or when business needs dictate.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity, and efficiency/effectiveness.