Restaurant Lead - Cashier/Ambassador Maple Street Biscuit Company - Bee Cave 3944 South Farm to Market 620 Road, Bee Cave, TX 78738

Job Description

The Lead Ambassador at Maple Street Biscuit Company is responsible for ensuring we meet our second principle, Gracious Service. It is so much more than a cashier. Although they are responsible for ringing up guest orders accurately, an Ambassador welcomes our guests with a smiling face and explains how Maple Street works. An Ambassador is the first introduction new guests get to Maple Street. The Lead Ambassador will be responsible for creating the Maple Street “WOW” experience from the moment the guests step until they leave the store. Their primary duties are to connect with our guests, explain Maple Street to them, ring up orders, increase sales, answer questions, and ensure the lobby is kept immaculately clean. This individual must be comfortable with conversing with guests on a personal level and handling difficult situations. In addition to engaging with the guests, the Lead Ambassador can multitask between helping the team in various positions and completing daily cleaning tasks.

Responsibilities

• Greet guests and answer any questions
• Promote products and menu items
• Handle and process customer payments
• Issue receipts and refunds as necessary
• Handle and resolve customer complaints
• Maintain a clean and tidy counter area
• Restock items needed for counter area