Restaurant Staff Dave & Buster's - Des Moines 190 Jordan Creek Parkway, Des Moines, IA 50266

Job Description

Dave & Buster's - Des Moines is looking for a full time or part time Restaurant Staff team member to join our team in Des Moines, IA. The Restaurant Staff team member is responsible for customer service and commitment to excellence through meeting or exceeding hospitality and service standards.

Restaurant Staff responsibilities include:

-Effectively communicate with management in a timely manner regarding scheduling issues, customer service problems, and equipment malfunctions.

-Follow all safety procedures and guidelines including personal safety, equipment use, and food handling and storage.

-Ensure all products are stocked, maintained, and prepared according to company quality standards.

-Maintain a clean, safe working environment.

-Clean the customer service areas by following the proper procedures as directed by the manager on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.

-Demonstrate fiscal responsibility with all company assets by following company cash handling policies.

-Demonstrate ability to be a “team player” by contributing to the team’s success and communicating effectively with other Customer Service Representatives.

-Assume additional responsibilities as assigned.

-Maintain or exceed standards of appearance, cleanliness, hygiene, and health standards.

-Frequent washing of hands.

A qualified candidate will have:

-A high school diploma or equivalent or higher preferred but not required

-Strong work ethic and willingness to learn

-Demonstrated ability to work in a team environment.

We look forward to seeing you for an interview for our full time or part time Restaurant Staff role at Dave & Buster's - Des Moines soon!

Responsibilities

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
• Assists Guests by repairing and maintaining amusements equipment in a timely manner.
• Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
• Assists the Guest with all requests and answers questions as needed and makes recommendations.
• Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Responsible for stocking, displaying, and securing merchandise in all storage areas.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
• Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
• Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists in daily maintenance and organization of tech room and storage areas.
• Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
• Assists with general store maintenance as directed by management.
• Assists other Team Members as needed.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.