Security The LINE Austin 111 E Cesar Chavez St, Austin, TX 78701

Job Description

We are seeking a dynamic Overnight Security Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel

Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.

Answer house calls, assist guests and employees with respect to safety, security and hotel operations

Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation

Initiate and follow-up all investigations of crimes committed against property and persons

Assist ill and injured guests and employees, ensuring documentation and disposition of reports

Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts

Watch for suspicious persons entering, exiting, or loitering around building

Conduct walk through observations of entire hotel

Promote safe work practices

Answer security telephone and safety hotline calls and respond in a timely manner based on priority

Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly

Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log

Take ownership of all service issues brought to your attention by guests

Maintain an increased awareness of safety issues throughout the hotel

Participate in scheduled departmental and administrative meetings as requested

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Be familiar with all safety and emergency procedures including OSHA requirements