Server Skidmore's Holiday Bowl 7515 Lomas Blvd NE, Albuquerque, NM 87110

Job Description

Summary: A Server has the responsibility of providing Guest service in the dining rooms, sports bars and bowling area, as well as enhancing the overall Guest experience. The goal of the Restaurant/Lane Server is to connect with Guests to build relationships and provide friendly, attentive, fun and knowledgeable service.

Duties and Responsibilities:

-Take food and beverage order with a positive attitude and ensure accuracy by repeating order to Guests.

-Check identification of Guests for legal age verification in conjunction with alcohol purchases.

-Deliver food and beverages in a timely manner and ensure that all food and beverages are maintaining exceptional standards of quality and freshness.

-Maintain thorough knowledge of all food and menus and remain proactive in staying current on all new menu items and specials.

-Maintain a thorough working knowledge of the Point of Sale (POS) system, accept payment and provide accurate change or receipt in a timely manner.

-Prepare tables and lanes for new Guests in a timely manner.

-Continue to follow service guidelines during busy and distracting periods.

-Use empowerment to handle Guest concerns and dissatisfaction and ensure resolution by following up with the Guest.

-Promote the entertainment options of the venue.

-Ensure all equipment is in complete working order. Report any issues to Management immediately.

-Report all safety concerns to Management immediately.

-Complete all assigned side work, including on-going side work and specific cleaning assignments.

*All other duties as assigned by management

Responsibilities

• Skills/Experience:
• High school diploma or GED (not required)
• Experience providing excellent customer service in a fast-paced environment (preferred)
• Be a team player with the willingness and ability to assist as needed in other departments.
• Basic math and computer skills
• A positive attitude and ability work well under pressure with other Team Members
• Able to perform high-quality work while unsupervised
• Able to handle money accurately and operate a point-of-sale system
• Impeccable customer service and social perceptiveness
• Ability to evaluate customer satisfaction and responsiveness
• Ability to enforce company policies regarding the consumption of alcohol
• Strong task and time management abilities
• Job Activities:
• Take and Deliver orders in an accurate and timely manner in a fast-paced work environment
• Maintains above standard level of cleanliness in assigned work area and side stations throughout shift (sweep, mop, clean tables etc.).
• Provides impeccable Guest service, beginning with acknowledging and welcoming Guests
• Employs Team Service to ensure ALL Guests are receiving great service
• Creates a fun experience for Guests and establish a “regular Guest” rapport, while maintaining professional behavior.
• Continues to follow service guidelines during busy and distracting periods.
• Uses empowerment to handle Guest concerns and dissatisfaction and ensures and resolution by following up with the Guest.
• Is proactive in identifying and assisting Guests who may need assistance
• Maintain above average concern for both personal and professional cleanliness and hygiene.
• Reporting Relationship:
• Reports to Management
• Working Conditions:
• Must be available to work all shifts including nights, weekends and holidays.
• Physical Requirements:
• Must be able to stand or walk for up to 8-hour shifts
• Must be able to speak, read and comprehend English.
• Must have close and distant vision.
• Frequent walking, standing and moving between tight spaces.
• Frequently lifts/carries up to 25 lbs.
• Occasionally lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.