Shift Lead Smashburger - Fargo 1801 45th Street Southwest, Fargo, ND 58103

Job Description

Open availability and level of experience may qualify Shift Leaders to make more than $20.50 (SL Base Wage is $20)

We strive to be a great employer, truly believing in a people first mentality. We are proud to

be a locally owned and operated franchise here in ND. Providing a solid and flexible work

environment with hands on management and a focus on you! At our Smashburger, we

just build better. Better Burgers. Better Teams. Better Experiences.

Better Benefits: Build a better experience work & lifestyle!

- Tip Share

- Paid Weekly

- Get Paid $ to Refer your Friends*

- Shift Meal

- Flexible Schedules in a fun, family friendly, and team environment

- Quarterly Bonuses

- Food Discounts at every location within our restaurant group

- Medical, Dental, and Vision Options**

- Paid Time Off**

- 401K Match (21 and older)

- Free Uniform

**Eligibility based off of time in position and average hours worked

*Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger

at time of payout. Bonus is paid in two distributions.

Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers!

Shift Leader Requirements

- Previous Shift Leader Experience

- 90-day completion of train the trainer course

- Flexible to work nights, weekends, and holidays

- Follow Smashburger uniform standards

- Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations

- Must successfully complete Smashburger training program

- Possess strong communication skills, both written and verbal, to effectively

communicate with restaurant management, front line employees and corporate support teams

- People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams

- Excellent attention to detail

- Proven time management, consistency, and organizational skills

- Highly motivated, self-directed, and results driven

- Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.

- Ability to work in high temperatures

Responsibilities

• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
• Reward and recognize employee performance that exceeds company standards
• Manage with integrity the daily completion of operational check lists to include
• Line checks and uniform standards
• Opening/closing check lists
• Safe and deposit logs
• Manage the guest experience metrics (NPS and OSAT)
• Manage FSC operational standards daily
• Ensure all food safety standards are followed & in compliance with local health departments
• Exemplify guest service on each shift of the day and communicate SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor