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Dairy Queen - Bryan logo

Shift Leader-205 N. TX Ave. Dairy Queen - Bryan 205 North Texas Avenue, Bryan, TX 77803

  • View distance View distance
  • job shifts Any schedule considered
  • job availability Full-time, Part-time
  • minimum years experience Any experience welcomed
  • minimum age Hires 18+

Job Description

The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.


Essential Functions


- Assist in the management of specific areas of restaurants during scheduled shifts.

- Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments,

- break rotation and delegation of tasks during both peak and non-peak periods.

- Conduct orientation, training, and evaluation of crew members in all functional areas.

- Assist hourly employees at the point of sale in the execution of product promotions.

- Ensure guest service in all areas meets applicable standards for quality, value, and cleanliness.

- Handle minor customer complaints, take prompt and appropriate action to resolve problems, and make determinations when to report to the management team on more serious complaints.

- May contribute to the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.

- Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.

- Able to perform the duties of all other non-management positions.

- Informs immediate supervision promptly of all problems or unusual matters of significance.

- Perform other duties and responsibilities as requested by the management team.


Qualifications


- Must be at least 18 years of age

- High school diploma

- 1-year minimum of management experience at a restaurant chain

- Dedication to providing exceptional customer service

- Exceptional teambuilding capacity

- Strong math and Windows-based computer literacy

- Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills

- Ability to work flexible hours and days to support business hours and needs

About this location

205 North Texas Avenue Bryan, TX 77803
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About Dairy Queen - Bryan

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant.

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