Shift Leads Oz. Tap House 10601 Ranch Road 2222, Austin, TX 78730
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View distance
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Any schedule considered
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Full-time, Part-time
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Any experience welcomed
Job Description
As the Shift Leads, you'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed. When the manager is not present, you'll be responsible for overseeing team members and ensuring customer satisfaction.
Responsibilities
- Oversee team members and delegate duties to be accomplished during that shift
- Train new employees and provide ongoing training to current employees
- Interact with guests and provide excellent customer service
- Respond to customer complaints
- Assist in managing team member schedules
- Ensure quality control and assist in inventory management
About this location
About Oz. Tap House
Sean began his restaurant career as a dishwasher at a barbecue restaurant that served about 700 people a night on the weekends. He worked his way up from busboy, to server, to bartender, to manager, to multi-unit leader, to operations director, and then owner-operator. Sean opened his first restaurant, Joe Mama’s Grill, in Tucson, Arizona and went on to open multiple Jersey Mike’s Subs franchises across California and in the Seattle, Washington area. He has also helped mentor other franchisees to open their own restaurants in over 30 other locations.
Krista has over 15 years of experience in the restaurant industry. She started her restaurant career at Tony Roma’s as a hostess, where she and Sean first met. Since then, she has worked side-by-side with Sean to open Joe Mama’s Grill in Arizona and multiple Jersey Mike’s Subs franchises across California and the Seattle Washington area.
Krista has over 15 years of experience in the restaurant industry. She started her restaurant career at Tony Roma’s as a hostess, where she and Sean first met. Since then, she has worked side-by-side with Sean to open Joe Mama’s Grill in Arizona and multiple Jersey Mike’s Subs franchises across California and the Seattle Washington area.
