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To-Go Specialist Denny's - Highland 7100 North Interstate Highway 35, Austin, TX 78752

  • Hires 16+
  • View distance View distance
  • job shifts Any schedule considered
  • job availability Full-time, Part-time
  • minimum years experience Any experience welcomed
  • minimum age Hires 16+

Job Description

Denny’s, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or Please note that we do not use this information to pre-screen job applicants.

A To-Go Service Specialist at Denny’s plays a special role for our guests. This position is often the first impression and last impression and influences the guests overall experience throughout their in-person visit or their carry out/delivery experience.

The essential functions include, but are not limited to the following:

Front of the House

- Suggesting new menu items from our limited time offerings.

- Cleaning, completing side work, and organizing supplies as needed.

- Proactively assisting other team members without being asked.

- Providing total guest satisfaction.

- Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.

- Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day.

- Keeps hostess area stocked and clean, e.g., to-go items and bakery products.

- Handles incoming telephone calls immediately and takes to go orders as appropriate.

- Maintains proper supply of clean menus.

- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.

- Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.

- Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately.

- Busses and cleans guest tables in the dining room.

- Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.

Back of the House

- Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.

- Complete the sign off process on all To-Go receipts.

- Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.

- Prepare drinks for the waitstaff to help improve Speed of Service and table turns.Isn’t this covered in front of house line 10

- Cleaning, completing side work, and organizing supplies as needed. Repeat line 2 & 5

- Performing other work-related duties as assigned

- Tasks will be determined by a dynamic “Slide Deployment” priority system based on the number of To Go Service Specialists on shift and the in moment needs of the business.


  • Your specific assignment for your shift will be determined by the Manager in Charge. This position requires a person that can multitask and shift between tasks based on immediate priorities.
  • Minimum Qualifications (Knowledge, Skills, and Abilities)
  • Superior Customer Service Skills
  • Superior Communication Skills
  • Must be able to read and write in the English command
  • Must have good mathematical skills
  • Must have the dexterity to manage a cash box
  • Must be a multi-tasker to manage numerous of task simultaneous
  • Must be organized and detailed
  • We are an Equal Employment Opportunity Employer.

About this location

7100 North Interstate Highway 35 Austin, TX 78752

About Denny's - Highland

For over 65 years, Denny’s has been a welcoming place where people can connect over great food. We’re always open, always serving your favorites, and we’re proud to be America's diner.
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