Team Member Fuselage Parlor & Kitchen 9500 Dallas Parkway, Frisco, TX 75033
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View distance
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Any schedule considered
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Full-time, Part-time
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Any experience welcomed
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Hires 21+
Job Description
Cigar Sales & Hospitality Specialist
“We Create Community by Providing the Finest Cigar Experience to people of all levels”
Mood Improving Hospitality
-Positive Trauma: Make guest interactions unforgettable in a good way.
-Steadfast Positivity: Maintain an unshakeable upbeat attitude.
-Community First: Introduce everyone to everyone.
-First Impressions: Every newcomer receives a guided tour.
How we do one thing, we do all things
-Excellence in the smallest tasks sets the standard.
-Silent Witness: Extra effort counts, even when unseen.
-If you see something, do something.
-Your positive habits set our team culture.
-The small details are seldom seen, but always felt.
Perform Like a Pro
-When you step through the door, be prepared to play.
-Adapt and Overcome: Pros pivot smoothly under pressure.
-Team Player: Pros elevate others, not just themselves.
-End with Flair: Pros leave a lasting impression.
Championship Mindset
-Aim for the Apex: We're not just playing, we're seeking to be the best.
-United Front: One unit, one mission—to be the finest cigar experience.
-Customer Scoreboard: Wins and losses measured in guest satisfaction.
-Lasting Impact: Championing the industry by enriching experiences.
-Never Settle: Continuous improvement fuels our reign.
Responsibilities
- Position: You will be working as a Cigar Sales & Hospitality Specialist and reporting to the General Manager.
- Working hours: Schedules will be created two weeks out, with a balance of daytime hours between 9AM and 4PM, and night shifts from 4PM to 11PM (9AM - 5PM, 5PM - 1AM on Friday & Saturday).
- Big 5 Responsibilities: As an employee of Industrial Cigar Co. as a Cigar Sales & Hospitality Specialist, your “Big 5” responsibilities in your day to day will include:
- 1. Building Guest Community
- 2. Upholding Experience Expectations
- 3. Humidor Sales Support
- 4. Daily Operations and Lounge Standards
- 5. Increasing Product Knowledge
