Waiter (Waitress) plank - Oakland 98 Broadway, Oakland, CA 94607

Job Description

At plank - Oakland, we're looking for enthusiastic individuals to join our front of house team as a full time or part time waiter/waitress. By joining our wait staff, you'll be expected to educate patrons on the menu, guide them through their meal, and provide a memorable experience. At plank - Oakland, being able to think quickly, take problems in stride, and work well as part of a team is a must. Waiters/waitresses should learn the menu and continually educate themselves on specials. A successful waiter/waitress will handle complaints with patience and grace. plank - Oakland is located in Oakland, CA, and this job is full time or part time. Apply now!

Responsibilities

• Skills/Experience:
• High school diploma or GED (not required)
• Experience providing excellent customer service in a fast-paced environment (preferred)
• Be a team player with the willingness and ability to assist as needed in other departments.
• Basic math and computer skills
• A positive attitude and ability work well under pressure with other Team Members
• Able to perform high-quality work while unsupervised
• Able to handle money accurately and operate a point-of-sale system
• Impeccable customer service and social perceptiveness
• Ability to evaluate customer satisfaction and responsiveness
• Ability to enforce company policies regarding the consumption of alcohol
• Strong task and time management abilities
• Job Activities:
• Take and Deliver orders in an accurate and timely manner in a fast-paced work environment
• Maintains above standard level of cleanliness in assigned work area and side stations throughout shift (sweep, mop, clean tables etc.).
• Provides impeccable Guest service, beginning with acknowledging and welcoming Guests
• Employs Team Service to ensure ALL Guests are receiving great service
• Creates a fun experience for Guests and establish a “regular Guest” rapport, while maintaining professional behavior.
• Continues to follow service guidelines during busy and distracting periods.
• Uses empowerment to handle Guest concerns and dissatisfaction and ensures and resolution by following up with the Guest.
• Is proactive in identifying and assisting Guests who may need assistance
• Maintain above average concern for both personal and professional cleanliness and hygiene.
• Reporting Relationship:
• Reports to Management
• Working Conditions:
• Must be available to work all shifts including nights, weekends and holidays.
• Physical Requirements:
• Must be able to stand or walk for up to 8-hour shifts
• Must be able to speak, read and comprehend English.
• Must have close and distant vision.
• Frequent walking, standing and moving between tight spaces.
• Frequently lifts/carries up to 25 lbs.
• Occasionally lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.