Shift Lead

Job Description

Our Shift Leads support the RGM by running great shifts in a self-sufficient manner. You will need to take ownership and responsibility to solve problems, seek help from others when appropriate, and be willing to provide help and guidance to others.

Responsibilities

Customer Satisfaction:

- Personally demonstrate that our Customer needs are the highest priority.

- Ensure food safety, quality and accuracy of orders.

- Resolve customer complaints quickly while maintaining positive customer relations.

- Greet customers with a smile, always being polite and pleasant when speaking with customers.

Performance:

- Understand our posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks. Provide appropriate notice when unable to be at work.

- Take action without being told, go beyond what is simply required, and maintain a high activity level.

- Work with urgency.

- Work with management and fellow employees and help others when they need a hand.

- Demonstrate a positive and enthusiastic attitude with co-workers.

- Ensure that all Team Members complete their shiftly tasks for their assigned position(s).

- Ensure that all employees present a neat clean appearance and wear our company uniform.

Developing People:

- Provide regular feedback to the RGM on the performance of Team Members.

- Provide ongoing constructive and complimentary feedback to Team Members.

- Actively participate in the training of Team Members.

- Handle conflicts constructively and work with the RGM to achieve resolution.

Act Like an Owner:

- Follow and coach cash control/security procedures, maintain food/drink inventory, and manage labor.

- Oversee proper product preparation, rotation, portioning, cooking and holding times.

- Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.

- Perform other duties as required by manager.

Job Requirements and Essential Functions:

- Must be at least 18 years old.

- Must pass background check criteria and drug test.

- Must have reliable transportation.

- Able to do basic business math.

- Able to stock shelves and coolers.

- Able to oversee and manage subordinate employees and provide direction.

- Able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.

- Willingness to clean up after others, inside and outside of the restaurant.

- Able to tolerate standing, walking, lifting up to 50 lbs., and general physical work during 90% of shift time.