Restaurant Server plank - Oakland 98 Broadway, Oakland, CA 94607

Job Description

plank - Oakland is looking for hardworking and passionate individuals to join our restaurant as a full time or part time server. As a restaurant server, providing the customer with a memorable experience is key, and your role will be integral in making that happen. You'll be expected to answer menu questions, manage multiple tables, and support the rest of the FOH staff during your shifts. Being able to handle unique problems as they arise? A major bonus. Our restaurant servers should make all of our guests feel comfortable and make recommendations you genuinely feel that your guests will enjoy. plank - Oakland is located in Oakland, CA. This job is full time or part time.

Responsibilities

• Skills/Experience:
• High school diploma or GED (not required)
• Experience providing excellent customer service in a fast-paced environment (preferred)
• Be a team player with the willingness and ability to assist as needed in other departments.
• Basic math and computer skills
• A positive attitude and ability work well under pressure with other Team Members
• Able to perform high-quality work while unsupervised
• Able to handle money accurately and operate a point-of-sale system
• Impeccable customer service and social perceptiveness
• Ability to evaluate customer satisfaction and responsiveness
• Ability to enforce company policies regarding the consumption of alcohol
• Strong task and time management abilities
• Job Activities:
• Take and Deliver orders in an accurate and timely manner in a fast-paced work environment
• Maintains above standard level of cleanliness in assigned work area and side stations throughout shift (sweep, mop, clean tables etc.).
• Provides impeccable Guest service, beginning with acknowledging and welcoming Guests
• Employs Team Service to ensure ALL Guests are receiving great service
• Creates a fun experience for Guests and establish a “regular Guest” rapport, while maintaining professional behavior.
• Continues to follow service guidelines during busy and distracting periods.
• Uses empowerment to handle Guest concerns and dissatisfaction and ensures and resolution by following up with the Guest.
• Is proactive in identifying and assisting Guests who may need assistance
• Maintain above average concern for both personal and professional cleanliness and hygiene.
• Reporting Relationship:
• Reports to Management
• Working Conditions:
• Must be available to work all shifts including nights, weekends and holidays.
• Physical Requirements:
• Must be able to stand or walk for up to 8-hour shifts
• Must be able to speak, read and comprehend English.
• Must have close and distant vision.
• Frequent walking, standing and moving between tight spaces.
• Frequently lifts/carries up to 25 lbs.
• Occasionally lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.